Let's face it: the way customers interact with companies has changed. In this video, I talk about how a new customer interaction model can help companies reconnect with their customers in the New Normal. __
I have a confession to make: my biggest source of inspiration is conversation. And I am on a hunt for good ones. I get inspired mostly from the talks I have with people: whether it is my colleagues, customers, grandkids or next seat passengers on the flight to the next keynote. So I am curious to know YOUR thoughts on the content of this video. Please take a moment to share your thoughts in the comments section below. If you want to hang in there for more stuff like this from me, hit the subscribe button.
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Managers The Day After Tomorrow
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Rik is a renowned thought-leader, worldwide keynote speaker and author of business bestseller "Managers The Day After Tomorrow". He’s a trusted advisor on the topics of extreme customer centricity, innovation in the digital era, business model change, sales, marketing, and leading companies on their journey to their very own Day After Tomorrow.
“We are all people, and people can understand each other. Technology is only a threat to those who are not willing to explore its possibilities. The better you understand your customer and the closer you are able to stand by him, the easier it will be to find the right technological wave to surf, so that you will always be fully on board, living in the moment with your customer - and not after it”.
Rik has given several hundreds of highly-rated keynotes on the topics of “Managers The Day After Tomorrow”, “The Algorithm Economy” and “From Threat To Opportunity: Learning To Surf The Wave Of AI To Shape Your Day After Tomorrow” around the globe at numerous international retail, HR, automotive, food, health, etc. conventions and to international companies like Assa Abloy, Cisco, Volvo, Swedbank, Telia, MasterCard, Randstad, Tesla, Nestle, IBM, Microsoft, Barco, DSM, Bol.com, Smurfit Kappa, Etex, EY, KPMG, Deloitte, Friesland Campina.
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